We are monitoring the appointments from an earlier issue with our provider which appears to be resolving. Thank you for your patience.
If you continue to experience issues, please contact our support team for assistance.
Posted Mar 01, 2022 - 15:40 EST
Update
We are observing recovery with the issues impacting video and appointments. We will continue to monitor for system stability. We will provide another update in 2 hours or as soon as more information becomes available.
Posted Mar 01, 2022 - 14:54 EST
Update
We continue to monitor the outage our provider is experiencing. They are investigate the issue causing failures with video chat when customers are attempting to create or join appointments. We expect to provide another update in 1 hour or as soon as more information becomes available.
If you have an upcoming appointment or are having trouble connecting to your appointment, please reach out to our customer support team so that we can further assist you with connection and rebooking options.
Posted Mar 01, 2022 - 13:04 EST
Investigating
Our provider for video chat rooms is experiencing an outage. They are investigating failures with video chat when customers are attempting to create or join rooms. They expect to provide another update in 30 minutes or as soon as more information becomes available, and we will keep you updated here.
If you have an appointment and are having trouble connecting, please reach out to our customer support team so that we can connect you with your vet using alternate methods.